Have a question for us? Check out these answers to common questions below. If your question hasn't been answered you can contact the studio at firstname.lastname@example.org
I live outside the US. Can I purchase from the janalam.com webshop?
We now offer USPS Priority Shipping to Japan, Australia, and Canada. Email us at email@example.com if you'd like to purchase something, but live in a different country. We would love to get an order out to you, too!
I'm visiting Hawaii soon! Where can I see your products in person?
We have a shop located in our studio in Honolulu. You can view our studio address and a list of other retail stores across Hawaii that carry our products here and be sure to check our calendar to see if we will be having a pop-up shop during your visit!
I saw your product somewhere. Why can't I find the same thing for sale on your website?
Many of our products are one-of-a-kind. If you love it, be sure to buy it before someone else does! Though we are occasionally able to take custom orders. We can remix the ink colors to be a close match to the one you saw. Pictures help! Contact us at firstname.lastname@example.org to get started on a custom order.
How long does shipping take?
Orders usually leave our studio within 1-3 business days after they are placed.
1-2 days to Oahu addresses
2-3 days to outer island addresses
3-7 days to mainland addresses
1 day to Oahu addresses
2 days to outer island addresses
3 days to mainland addresses
Priority International Shipping:
What's the return policy?
Jana Lam will accept exchanges with a valid receipt for 30 days after purchase. Exchanges will be for equal value items or store credit in the form of a one time use discount code in the amount of exchanged goods. Customer is responsible for return shipping costs. Some final sale items will not be accepted for returns/exchanges, including (but not limited to) custom orders, made to order items, collaboration items, last stock sale items.
To exchange an online purchase, you may contact us at email@example.com or stop into the Jana Lam Studio + Shop.