FAQ – Jana Lam Hawaii

Orders will leave our studio within 2-5 days. We offer both standard and expedited shipping options for US orders. Please remember to add our 2-5 day processing time to the shipping option you choose.

If you need to receive your order ASAP and are on Oahu, we offer free store pickup during store hours. Please give us 1-2 business days to prepare your order for pickup.

Jana Lam will accept exchanges with a valid receipt for 30 days after purchase. Exchanges will be for store credit in the form of a gift card code in the amount of exchanged goods. Customer is responsible for return shipping costs. Some final sale items will not be accepted for returns/exchanges, including (but not limited to) custom orders, made to order items, last stock sale items.

To exchange an online purchase, you may contact us at exchanges@janalam.com or stop into the Jana Lam Shop.

Jana Lam will accept exchanges of website purchases in store with a valid receipt for 30 days after purchase. Exchanges will be for store credit in the form of a gift card code in the amount of exchanged goods. Some final sale items will not be accepted for returns/exchanges, including (but not limited to) custom orders, made to order items, last stock sale items.

The best thing to do is spot clean when smaller spots show up. I usually use Shout Wipes for that, but Jana has used tide pens in the past. Make sure if there is a white top print to be a little more gentle on rubbing spots out. Since the ink sits on top of the fabric a bit more than other colors, there is a chance of the ink rubbing off and getting on other parts of the fabric.
But, you can put your Jana Lam's in the wash. I usually use a hand wash cycle and lay flat to dry. After it's dried, it is always good to give it a little bit of an iron. We use 100% cotton fabric, so it may shrink in the dryer, but will definitely stand up to ironing.

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