Orders will leave our studio within 2-5 days. We offer both standard and expedited shipping options for US orders. Please remember to add our 2-5 day processing time to the shipping option you choose.
If you need to receive your order ASAP and are on Oahu, we offer free store pickup during store hours. Please give us 1-2 business days to prepare your order for pickup.
Japan: Shipping is available through TA-Q-BIN. Shipping fee's start at $23.35. Duties are unpaid and the responsibility of the customer.
Rest of the World: We have calculated shipping set up through DHL and USPS. Please email us if you have any issues getting a shipping quote to your address.
We ship domestically with USPS. We also have shipping to Japan through TA-Q-BIN, and international shipping through USPS and DHL.
We offer pickup at the Jana Lam Shop at South Shore Market. The store is open Monday through Sunday from 11am to 6pm.
We are located on the Diamond Head Side of South Shore Market at 1170 Auahi Street. You can enter the parking garage from Auahi Street or Queen Street and enter the shopping center from the first floor. You'll find us near Coffee Bean & Tea Leaf.
Orders will be held for 3 months. After that, your order will be restocked without refund/credit. Please reach out to us if you need an extension or to have your order shipped instead!
Jana Lam will accept exchanges with a valid receipt for 30 days after purchase. Exchanges will be for store credit in the form of a gift card code in the amount of exchanged goods. Customer is responsible for return shipping costs. Some final sale items will not be accepted for returns/exchanges, including (but not limited to) custom orders, made to order items, last stock sale items.
To exchange an online purchase, you may contact us at firstname.lastname@example.org or stop into the Jana Lam Shop.
Jana Lam will accept exchanges of website purchases in store with a valid receipt for 30 days after purchase. Exchanges will be for store credit in the form of a gift card code in the amount of exchanged goods. Some final sale items will not be accepted for returns/exchanges, including (but not limited to) custom orders, made to order items, last stock sale items.
The best thing to do is spot clean when smaller spots show up. I usually use Shout Wipes for that, but Jana has used tide pens in the past. Make sure if there is a white top print to be a little more gentle on rubbing spots out. Since the ink sits on top of the fabric a bit more than other colors, there is a chance of the ink rubbing off and getting on other parts of the fabric. But, you can put your Jana Lam's in the wash. I usually use a hand wash cycle and lay flat to dry. After it's dried, it is always good to give it a little bit of an iron. We use 100% cotton fabric, so it may shrink in the dryer, but will definitely stand up to ironing.