Gift Card
Shipping, Pickup, and Returns
Orders will leave our studio within 2-5 days. We offer both standard and expedited shipping options for US orders. Please remember to add our 2-5 day processing time to the shipping option you choose.
If you need to receive your order ASAP and are on Oahu, we offer free store pickup during store hours. Please give us 1-2 business days to prepare your order for pickup.
Do you offer order pickup?
We offer pickup at the Jana Lam Studio 331 Kamani Street, Suite E, Honolulu, HI 96813. The studio is open for order pickup and shopping Monday through Friday from 11am to 5pm.
What is the Return Policy?
Jana Lam will accept exchanges with a valid receipt for 30 days after purchase. Exchanges will be for store credit in the form of a gift card code in the amount of exchanged goods. Customer is responsible for return shipping costs. Some final sale items will not be accepted for returns/exchanges, including (but not limited to) custom orders, made to order items, last stock sale items.
To exchange an online purchase, you may contact us at exchanges@janalam.com or stop into the Jana Lam Shop.
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